Consent requirements
- SMS consent is optional.
- SMS consent is not a condition of purchasing goods or services.
- Customers who decline SMS can still receive repair and service assistance.
- Staff must obtain affirmative consent before enrolling a customer in SMS communications.
Staff Verbal Consent Script
“Would you like to receive text messages from Alex Smart Tech LLC about your repair or service, including status updates, appointment reminders, pickup or completion notifications, requested links, payment or service reminders, and customer-care messages? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not a condition of purchase.”
Consent Procedure
- Staff asks the customer using the verbal script above.
- The customer must affirmatively agree before SMS messaging is enabled.
- If the customer declines, staff does not enroll the customer in SMS messaging.
- The customer can later reply STOP to opt out.
- Replying HELP provides assistance. Customers may also call 801-349-6754 for help.
- Message frequency varies, and message and data rates may apply.
Types of Messages
- Repair status updates
- Service notifications
- Appointment reminders
- Pickup/completion notices
- Requested secure links
- Payment/service reminders
- Customer-care messages
Privacy and Terms
Review the Alex Smart Tech LLC Privacy Policy and Terms & Conditions.
Mobile phone numbers and SMS opt-in/consent data are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
For questions or assistance, call Alex Smart Tech LLC at 801-349-6754.