A damaged connector or another video fault?
If the HDMI cable was pulled, the port feels loose, or you can see bent pins, stop moving the connector to force an image. On PS5, PS4, Xbox Series X/S, and Xbox One, we evaluate the port and surrounding board before recommending replacement. No signal can also involve the cable, TV input, or circuitry beyond the connector.
What to tell us before you visit
Share the console model, whether it powers on, and when the picture stopped. Mention drops, cable impacts, and previous soldering attempts. A simple port replacement and damaged board pads are different jobs; we explain the estimate and timing after evaluation.
Frequently asked questions
Does no signal always mean a broken HDMI port?
No. A cable, TV input, connector, or board fault can produce similar symptoms. Diagnosis helps avoid replacing a port when the fault is elsewhere.
Visit us in West Valley City
Visit Alex Smart Tech inside Plaza del Sol at 3952 W 3500 S, West Valley City, UT 84120. We welcome customers from Taylorsville, Kearns, Magna, West Jordan, Murray, and Salt Lake City. Coming from Sandy, Draper, South Jordan, Bountiful, Lehi, or Tooele? Call 801-349-6754 before making the trip so we can discuss your device or project. All shop visits are at our West Valley City location.
Directions, shop photos, and hours · 801-349-6754